Context: Optimization of the operational processes and introduction of a standard and modular service-contract system

Activities:

• Consulting services

• Operational proces
• Proces analyses
• Definition of optimization potential
• Change plan definition
• New service contract system
• Definition of Delivery modules
• Definition of Sales modules
• Definition of Sales packages
• Translation to contract model

• Training services

• Winning service attitude
• Leadership training

• Coaching services

• Leadership coaching