Context: Optimization of the operational processes and introduction of a standard and modular service-contract system



• Consulting services

  • Operational proces
  • Proces analyses
  • Definition of optimization potential
  • Change plan definition
  • New service contract system
  • Definition of Delivery modules
  • Definition of Sales modules
  • Definition of Sales packages
  • Translation to contract model

• Training services

  • Winning service attitude
  • Leadership training

• Coaching services

  • Leadership coaching